I worked a swap with Andy a couple of weeks ago and ended up with two identical Lamson Velocity reels. I noticed while playing around with them that one was noticeably smoother than the other. Neither was bad--it's just that one had just a touch of drag while *retrieving* line (when there should be no drag).

I emailed Lamson's customer service department over the weekend and promptly forgot about it. Early Monday morning I received an email from Emily at Lamson in which she guessed what the defective part might be and said she was sending out two spares so I could attempt to fix it myself, and if that didn't work she was attaching a customer returns form and promised to have the reel fixed and back to me as soon as possible if I needed to send it in.

The package arrived today (from Idaho to Texas in two days) and I had the new part installed in less than two minutes. The reel now functions perfectly!

Lamson has made a loyal customer out of me

Jerry

I own a Lamson Radius (not ul) & it's al;ways good to hear of excellent service. It's what makes that slightly higher purchase price "worth it".
Mike

Jerry, I am glad to hear about that. Was it the clutch bearing?

Awesome, glad to hear it! I am glad you are enjoying that bad boy!